At The Victorian Villa Inn, we respect your privacy and are committed to protecting the personal information you share with us. This policy describes how we collect, use, and protect your data, specifically regarding our SMS (text messaging) services.

1. Information Collection

We collect information from you when you book a room, request information, or speak with our staff. This may include your name, email address, mailing address, and phone number.

2. Use of Information

The information we collect is used to:

• Process and confirm your reservations.
• Send transactional updates, such as booking confirmations and payment reminders.
• Send you a Square payment link to pay your balance via SMS, but only if you have verbally requested or consented to this service.

3. SMS Consent & Opt-Out

We collect your phone number to process your reservation. SMS messaging is completely optional. If you separately consent to receive text messages, you agree to receive automated and manual messages from The Victorian Villa Inn according to our SMS Terms and Conditions.

Consent to receive SMS is not a condition of purchase or service. Message and data rates may apply.

Message frequency varies based on your interaction with us (e.g., a one-time payment link or booking update).

Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help: For assistance with SMS messages, text "HELP" to our number or contact us at (517) 741-7383.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

4. Third-Party Sharing

The The Victorian Villa Inn does not sell, rent, or share your personal information with third parties. Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your payment information is processed through secure, PCI-compliant partners like Square.

6. Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below: